Shipping policy
SHIPPING POLICY
At Onzom, we work to process and deliver every order safely and within the estimated timeframes outlined below.
Order Processing
Once your order is placed, our team begins preparing and verifying it before shipment.
Due to order volume, processing may take 2 – 5 business days.
Weekends and holidays are not considered business days. Once your order has been processed and shipped, you will receive the available tracking information for your shipment.
Estimated Delivery Time
After your order has been processed and shipped, the estimated transit time is 8–10 business days, depending on the destination.
Please note that the 2 – 4 business day processing time is additional to the estimated shipping transit time.
Delivery times are estimates and do not represent guaranteed delivery dates. Occasional delays may occur due to circumstances beyond our control, including high-demand periods, weather conditions, customs processing, carrier delays, or other logistical disruptions.
Order Tracking
Once tracking information becomes available, it will be sent to the email address provided at checkout.
Tracking information may take a short period of time to update after the package has been handed over to the carrier.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at support@onzom.com. Once an order has been processed or shipped, we may not be able to modify the shipping address.
Packages Marked as Delivered
If your tracking information shows that your order has been delivered but you cannot locate it, we recommend first checking the delivery area, asking other members of your household or neighbors, and contacting the applicable shipping carrier.
If you need additional assistance, please contact us at support@onzom.com, and we will review the available shipping information for your order.
Packages Damaged During Shipping
If you receive a package or product that is visibly damaged, please keep the product and all original packaging and contact us as soon as possible.
To evaluate a shipping damage claim, we may request photographs of the product, the interior and exterior packaging, the shipping label, and the reported damage.
These claims will be evaluated in accordance with our Returns & Refund Policy.
International Shipping, Taxes & Duties
International orders may be subject to import taxes, duties, customs fees, or other charges imposed by the authorities of the destination country.
When these charges have not been expressly collected during checkout, they are the responsibility of the recipient and may be required by customs authorities or the shipping carrier before or at the time of delivery.
Onzom does not control the fees established by the customs authorities of each country.
We recommend checking your country's applicable import regulations before placing an international order.
Contact Information
If you have any questions regarding the shipping or tracking of your order, please contact us at:
Onzom
Email: support@onzom.com